Return Policy
At The Sweet Atelier, we are committed to ensuring customer satisfaction with our digital recipe products. However, due to the nature of digital downloads, we have specific policies regarding returns and refunds. Please read this policy carefully before making a purchase.
1. No Returns or Refunds for Digital Products
1.1 Final Sale Policy
All sales of digital recipes (PDF downloads) are final. Once the purchase is completed and the product has been delivered, we cannot issue refunds or accept returns.
1.2 Reason for Policy
Digital products are instantly accessible and cannot be “returned” in the same way as physical goods. Once you have downloaded a file, it cannot be revoked.
2. Exceptions to the No-Refund Policy
We may issue a refund or replacement in the following circumstances:
2.1 Technical Issues
• If you are unable to download the purchased product due to technical issues on our end.
• If the file you receive is corrupted or incomplete.
2.2 Incorrect Product Delivery
• If you receive the wrong product due to an error on our part, we will provide the correct product or issue a refund.
To report a problem, please contact us within 7 days of your purchase. Include your order confirmation number and a description of the issue.
3. How to Request Assistance
If you believe you qualify for a refund or need help accessing your purchase, contact our customer support team at:
• Email: thesweetatelier1@gmail.com
We aim to resolve all issues within 3-5 business days.
4. Australian Consumer Law Compliance
This Return Policy operates in accordance with the Australian Consumer Law (ACL). While digital products are not subject to traditional return policies, your rights under the ACL may entitle you to remedies for defective or misleading products.
For more information about your rights under Australian Consumer Law, visit the Australian Competition and Consumer Commission (ACCC) website at https://www.accc.gov.au.
5. Important Notes
• Refunds (if approved) will only be processed back to the original payment method used.
• We do not provide refunds for customer errors, such as purchasing the wrong product or changing your mind.
Thank you for understanding our policies and supporting The Sweet Atelier.
