Privacy Policy
Effective Date: 30/11/2024
The sweet atelier (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (thesweetatelier.shop) or purchase our digital products.
1. Collecting Personal Information
We collect personal information to provide you with the best possible service. The types of information we may collect include:
1.1 Information You Provide Directly:
• Name, email address, phone number, and billing address when you place an order.
• Payment information (processed through secure third-party providers).
• Information you provide via contact forms, customer service inquiries, or surveys.
1.2 Automatically Collected Information:
• Your IP address, browser type, operating system, and website activity (e.g., pages visited, time spent on the site).
• Cookies and tracking technologies to enhance website functionality and user experience.
1.3 Third-Party Information:
We may receive personal information from third-party services, such as payment processors or analytics tools, as part of your interaction with our site.
2. Using Personal Information
We use your personal information for the following purposes:
• To process and deliver your orders, including sending confirmations and updates.
• To improve our website and personalize your experience.
• To respond to customer inquiries and provide support.
• To send promotional materials or updates, only with your explicit consent.
• To comply with legal and regulatory obligations.
3. Sharing Personal Information
We will only share your personal information under the following circumstances:
3.1 Service Providers:
We share information with trusted third parties who assist with website hosting, payment processing, email delivery, and analytics.
3.2 Legal Requirements:
We may disclose information if required by Australian law or when necessary to prevent unlawful activity or protect our rights.
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Customers’ Rights Regarding Personal Information
Under the Australian Privacy Act, you have the following rights regarding your personal information:
4.1 Access and Correction:
You may request access to the personal information we hold about you. If any information is incorrect, you can request corrections.
4.2 Right to Anonymity:
You have the right to interact with us anonymously, where practical.
4.3 Withdrawal of Consent:
If you have provided consent for marketing communications, you can withdraw it at any time by clicking “unsubscribe” in our emails or contacting us.
4.4 Right to Complain:
If you believe we have breached your privacy rights, you can lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us at : the thesweetatelier1.com.au.
5. Use of Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small data files stored on your device that help us enhance your experience and collect analytical data.
5.2 Types of Cookies We Use:
• Essential Cookies: Necessary for website functionality, such as enabling transactions.
• Analytics Cookies: To understand how users interact with our website and improve our services.
• Marketing Cookies: To deliver targeted ads or promotional content based on browsing behavior.
5.3 Managing Cookies:
You can adjust your browser settings to reject cookies or notify you when cookies are being used. However, disabling cookies may affect the functionality of certain website features.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes encryption, secure servers, and access control measures.
However, no method of online data transmission or storage is 100% secure. You use our services at your own risk.
7. Data Retention
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Effective Date.”
By continuing to use our website after changes are made, you agree to the updated Privacy Policy.
9. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy, or wish to exercise your rights, please contact us:
The Sweet Atelier
Email: thesweetatelier1@gmail.com
If you are not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Acknowledgment
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
